Policies

Return & Refund Policy

Last Updated: 2/14/2026

We want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.

Returns

You may request a return within 30 days of receiving your item.

To be eligible for a return:

    • Item must be unused and in the same condition that you received it
    • Item must be in the original packaging
    • You must provide proof of purchase (order number or receipt)

Certain items are non-returnable:

Perishable goods

    • Personalized or custom-made items
    • Digital products
    • Gift cards

Return Process

To initiate a return, please contact us at:

Email: contact@lumacore.shop
Address:

Rua Aristides de Sousa Mendes 93
Alcabideche Lisboa
Portugal

We will provide instructions for returning your item.

Refunds

Once we receive and inspect your return, we will notify you.

If approved:

    • Refunds will be issued to your original payment method
    • Please allow 5–10 business days for processing

Return Shipping

    • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
    • Shipping fees are non-refundable unless required by law.

Shipping Policy

Processing Time

Orders are processed within 1–3 business days.

Delivery Times

United States: 8–15 business days
Canada: 8–15 business days
UK & EU: 8–15 business days
Australia: 8–15 business days

Delivery times may vary slightly due to customs processing for international shipments.

All orders include tracking.

Customs & Duties

For international orders, customs fees or import duties may apply depending on your country’s regulations. These fees are the responsibility of the customer.

Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Information We Collect

We collect:

    • Name
    • Email address
    • Shipping and billing address
    • Payment details (processed securely through third-party providers)
    • IP address and browsing data

How We Use Your Information

We use your data to:

    • Process orders
    • Provide customer support
    • Improve our website
    • Send order updates

We do not sell or rent your personal information.

Third-Party Services

We may use third-party services such as:

    • Payment processors
    • Shipping carriers
    • Analytics providers

These providers only receive the information necessary to perform their services.

Data Security

We implement appropriate technical and organizational measures to protect your information.

Contact

If you have questions about this policy, contact us at:

📧contact@lumacore.shop

Product Warranty

All electronic products include a 30-day limited warranty covering manufacturing defects.

This warranty does not cover:

    • Accidental damage
    • Water damage (unless product is labeled waterproof)
    • Normal wear and tear
    • Misuse or unauthorized modifications
    • If your product arrives defective, contact contact@lumacore.shop within 7 days of delivery.

We will provide replacement or refund after verification.